Milla Billa
Aage Beks Vej 12
8920 Randers NV
CVR No .: 42777714

Phone: 22246834
Email: milla@millabilla.dk

All agreements are made in Danish.

The right of withdrawal applies to private consumers who shop at www.millabilla.dk. The right of withdrawal does not apply to traders or public companies and institutions, etc.

We reserve the right to make printing/typing errors.

Read more about your protection as a consumer when you buy via a PensoPay payment solution:
httpss://pensopay.com/en/why-pensopay/consumer-protection/

The following product types are not included in the right of withdrawal:

• Digital patterns.
• For crochet kits: If you regret the purchase of a crochet kit, the discount on the digital pattern is waived. The physical items can be returned.
• Items where the seal / label is broken.
• Products that are manufactured according to the consumer’s specifications or have a clear personal touch.
• Sealed goods which, for health protection or hygiene reasons, are not suitable for return and where the seal is broken after delivery.
• Goods which, due to their nature, become inextricably mixed with others upon delivery.
• Non-financial services provided if the provision of the service has commenced with the prior express consent of the consumer and recognition that the right of withdrawal ceases when the service is fully completed.
• Goods that deteriorate or become obsolete quickly.

You are only liable for any deterioration in the value of the item, which is due to handling other than what is necessary to determine the item’s nature, properties and the way in which it works. In other words, you can try the item as if you were trying it in a physical store.

If the item has been tested in addition to what is described above, it is considered used. Which means that upon cancellation of the purchase, you only get part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt – of the return. In order to receive the entire purchase amount back, you must therefore try out the item without actually using it.

Please note that yarns and other items that has food odors, smoke, mold, are damp or otherwise damaged can usually not be resold, and therefore the item usually has no commercial value. We can therefore not take it back. If the customer wants the item back, the customer must pay for the return of the item.

We ask our customers to return the item in the original packaging as far as possible. The customer should also make sure that the item is securely packed when it is returned. The customer bears the risk of the goods until we receive them. The customer must therefore keep the postal receipt and possibly track and trace number.

A 2-year right of complaint is granted in accordance with the Danish Sale of Goods Act. Our right of complaint applies to defects in material and / or manufacturing.

You need to state in as much detail as possible what the problem is. We need a picture of defects and deficiencies before returning defective items. If we want to get the defective item returned, you will be informed about it. If the complaint is about yarn, you must show both labels, balls and pictures of the affected items, so that we get all the information we need.

If the complaint is justified and there is documentation of the shipping costs, we will refund the amount for the customer’s reasonable shipping costs.

Remember that the item must always be sent in proper packaging. Save postal receipt incl. information about shipping costs and possibly track and trace number.

The complaint does not apply to errors or damage committed by incorrect handling of the product / service. You must complain in “reasonable time” after you have discovered the defect / error. The complaint is dropped due to incorrect or unusual operation of the product.

Read more about your right to make a complaint on the Danish Competition and Consumer Authority’s website.

Upon return, complaints and use of the right of withdrawal, the item must be sent to:

Milla Billa
Aage Beks Vej 12
8920 Randers NV
Denmark

Shipments are not received per COD.

If you regret your purchase, you will of course receive the amount you have paid to us in return.

In the event of an impairment for which you are liable, this purchase amount will be deducted.

When exercising the right of withdrawal, all payments received from you, including delivery costs (excluding additional costs due to your choice of a form of delivery other than the cheapest form of standard delivery that we offer), will be refunded without undue delay and within 14 days from the date where we have been notified of your decision to exercise the right of withdrawal.

Refunds are made using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise.

We can withhold the refund until we have received the item returned, unless you have previously provided documentation that you have returned it.

If you, as a consumer, want to complain about a product or service, please contact us at milla@millabilla.dk. If we do not succeed in finding a solution, you can submit it to the Center for Complaint Resolution, House of Appeals, Toldboden 2, 8800 Viborg.

You can complain to the Center for Complaint Resolution via the Complaints Portal for the House of Boards.

If you are a consumer residing in another EU country, you can indicate your complaint in the EU Commission’s online complaint platform.
The platform can be found here: https://ec.europa.eu/consumers/odr/

If you submit a complaint here, you must provide our e-mail address: milla@millabilla.dk and the website: www.millabilla.dk, where you purchased the item.