A 2-year right of complaint is granted in accordance with the Danish Sale of Goods Act. Our right of complaint applies to defects in material and / or manufacturing.
You need to state in as much detail as possible what the problem is. We need a picture of defects and deficiencies before returning defective items. If we want to get the defective item returned, you will be informed about it. If the complaint is about yarn, you must show both labels, balls and pictures of the affected items, so that we get all the information we need.
If the complaint is justified and there is documentation of the shipping costs, we will refund the amount for the customer’s reasonable shipping costs.
Remember that the item must always be sent in proper packaging. Save postal receipt incl. information about shipping costs and possibly track and trace number.
The complaint does not apply to errors or damage committed by incorrect handling of the product / service. You must complain in “reasonable time” after you have discovered the defect / error. The complaint is dropped due to incorrect or unusual operation of the product.
Read more about your right to make a complaint on the Danish Competition and Consumer Authority’s website.
Upon return, complaints and use of the right of withdrawal, the item must be sent to:
Aage Beks Vej 12
8920 Randers NV
Shipments are not received per COD.