General information

Milla Billa
Aage Beks Vej 12
8920 Randers NV
CVR No .: 42777714

Phone: 22246834
Email: milla@millabilla.dk

All agreements are made in Danish.

The right of withdrawal applies to private consumers who shop at www.millabilla.dk. The right of withdrawal does not apply to traders or public companies and institutions, etc.

We reserve the right to make printing/typing errors.

Payment

Betalingsmuligheder på Milla Billa

Milla Billa receives payment with VISA, Mastercard and MobilePay. Payment will only be deducted from your account when the item is shipped. All payments are in DKK. Danish kroner and incl. VAT.

Milla Billa uses a secure payment server that encrypts all information with SSL protocol which means your data is secure and can not be read by other outsiders.

Milla Billa’s own website also uses encryption with SSL protocol.

Consumer protection

Read more about your protection as a consumer when you buy via a PensoPay payment solution:
httpss://pensopay.com/en/why-pensopay/consumer-protection/

Delivery

Who: Milla Billa ships items with the following: daoHOME (to your home) and daoSHOP (to your nearest parcel shop).

Where: We ship to all of Denmark. Items will be delivered to the delivery address or parcel shop specified when ordering unless otherwise agreed.

We do not deliver abroad (also applies to the Faroe Islands and Greenland).

NOTE: If there is no space at the delivery point, your package will be moved to the nearest delivery point, which you will be notified of. If problems arise, contact customer service at DAO.

Price: Shipping prices are DKK 39 for daoSHOP (parcel shop) and DKK 39 for daoHOME (your home address).

Time: The delivery time for your order is 2-4 business days. Patterns are available for download immediately after purchase.

Items are delivered every weekday.

You will always receive a track and trace number so you can track your package, from our warehouse and home to you.

For certain goods, special delivery terms apply. The conditions will be stated specifically prior to the purchase of these items.

Right of withdrawal / Right of return

From November 26, 2021 all items can be returned until January 15, 2022. The following conditions apply.

There is a 14-day full right of return on items purchased in our webshop, unless otherwise agreed or stated in your order. Digital patterns are excluded.

The period is calculated from that day;

  • Where the order is delivered.
  • Gets the last item in physical possession when it comes to an agreement on several different items, ordered in one order, but delivered individually or in several rounds.
  • Gets the last batch, or last part in physical possession, when it comes to agreement of delivery of goods consisting of several lots / parts.
  • The first item in physical possession when it comes to regular delivery of items over a certain period.

NOTE: This does not apply to digital patterns. There is no right of return here.

Return costs must be borne by you.

Requests for cancellation must be notified to us no later than 14 after delivery and be received by us no later than 14 days after we have been informed of your use of the right of withdrawal.

How to return

  1. Requests for the use of the right of withdrawal must be sent by email to ordrer@millabilla.dk. The notice must clearly state your wish to exercise the right of withdrawal.
  2. You will then receive an email from me where you will receive further instructions.

You can not regret by simply refusing to receive the item without giving clear notice.

You bear the risk of the item from the time of delivery of the item until we have received the return.

We do not accept packages sent by COD.

Products excluded from the right of withdrawal

The following product types are not included in the right of withdrawal:

  • Digital patterns.
  • For crochet kits: If you regret the purchase of a crochet kit, the discount on the digital pattern is waived. The physical items can be returned.
  • Items where the seal / label is broken.
  • Products that are manufactured according to the consumer’s specifications or have a clear personal touch.
  • Sealed goods which, for health protection or hygiene reasons, are not suitable for return and where the seal is broken after delivery.
  • Goods which, due to their nature, become inextricably mixed with others upon delivery.
  • Non-financial services provided if the provision of the service has commenced with the prior express consent of the consumer and recognition that the right of withdrawal ceases when the service is fully completed.
  • Goods that deteriorate or become obsolete quickly.

The condition of the product upon return

You are only liable for any deterioration in the value of the item, which is due to handling other than what is necessary to determine the item’s nature, properties and the way in which it works. In other words, you can try the item as if you were trying it in a physical store.

If the item has been tested in addition to what is described above, it is considered used. Which means that upon cancellation of the purchase, you only get part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt – of the return. In order to receive the entire purchase amount back, you must therefore try out the item without actually using it.

Please note that yarns and other items that has food odors, smoke, mold, are damp or otherwise damaged can usually not be resold, and therefore the item usually has no commercial value. We can therefore not take it back. If the customer wants the item back, the customer must pay for the return of the item.

We ask our customers to return the item in the original packaging as far as possible. The customer should also make sure that the item is securely packed when it is returned. The customer bears the risk of the goods until we receive them. The customer must therefore keep the postal receipt and possibly track and trace number.

Right of complaint

A 2-year right of complaint is granted in accordance with the Danish Sale of Goods Act. Our right of complaint applies to defects in material and / or manufacturing.

You need to state in as much detail as possible what the problem is. We need a picture of defects and deficiencies before returning defective items. If we want to get the defective item returned, you will be informed about it. If the complaint is about yarn, you must show both labels, balls and pictures of the affected items, so that we get all the information we need.

If the complaint is justified and there is documentation of the shipping costs, we will refund the amount for the customer’s reasonable shipping costs.

Remember that the item must always be sent in proper packaging. Save postal receipt incl. information about shipping costs and possibly track and trace number.

The complaint does not apply to errors or damage committed by incorrect handling of the product / service. You must complain in “reasonable time” after you have discovered the defect / error. The complaint is dropped due to incorrect or unusual operation of the product.

Read more about your right to make a complaint on the Danish Competition and Consumer Authority’s website.

Upon return, complaints and use of the right of withdrawal, the item must be sent to:

Milla Billa
Aage Beks Vej 12
8920 Randers NV
Denmark

Shipments are not received per COD.

Refund

If you regret your purchase, you will of course receive the amount you have paid to us in return.

In the event of an impairment for which you are liable, this purchase amount will be deducted.

When exercising the right of withdrawal, all payments received from you, including delivery costs (excluding additional costs due to your choice of a form of delivery other than the cheapest form of standard delivery that we offer), will be refunded without undue delay and within 14 days from the date where we have been notified of your decision to exercise the right of withdrawal.

Refunds are made using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise.

We can withhold the refund until we have received the item returned, unless you have previously provided documentation that you have returned it.

Complaints

If you, as a consumer, want to complain about a product or service, please contact us at milla@millabilla.dk. If we do not succeed in finding a solution, you can submit it to the Center for Complaint Resolution, House of Appeals, Toldboden 2, 8800 Viborg.

You can complain to the Center for Complaint Resolution via the Complaints Portal for the House of Boards.

If you are a consumer residing in another EU country, you can indicate your complaint in the EU Commission’s online complaint platform.
The platform can be found here: https://ec.europa.eu/consumers/odr/

If you submit a complaint here, you must provide our e-mail address: milla@millabilla.dk and the website: www.millabilla.dk, where you purchased the item.